Privacy Policy

Privacy matters. We comply with the Australian Privacy laws and principles and take your privacy seriously. We have prepared this policy to let you know what personal information we collect, how we use and store that information and what your rights are in relation to personal information we hold about you.

As an overview, we collect, hold, use and disclose personal information for the purpose it was supplied for, to let you know about our products and services and/or to provide our services. This means you may receive updates from us or emails about our content or activities from time to time. You can always opt out of our emails and we remove email addresses from our communications list when asked. Our full contact details are at the end of this policy.

When we use the word platform in this policy, we mean www.akora.com.au, app.akora.com.au, any subsites, any other applications of ours and related social media or other online areas under our control including blogs and message boards

This policy applies to use of our platform and our services (including our business). By visiting or using our platform or subscribing to or using our services, you consent to our collection, use and disclosure of your personal information as set out in this policy. If you do not consent to any of the terms of this policy, please do not provide any personal information to us or use our platform or services.

If you open an account with us, you will be prompted to accept this policy, together with our terms of use and agreements relevant to your use of our platform (‘contracts’). These contracts form binding agreements between us so please read them carefully. If you have any concerns about the terms and conditions in the contracts, please contact us to discuss them prior to accepting them.

Staying Anonymous

You can browse this platform and access some of the information on the platform anonymously (although our cookies may identify your IP address and record usage information). Due to the nature of our services, most of our services will necessarily require you to identify yourself. If you identify yourself to us, at that point we will collect your personal information. If you choose not to identify yourself or not to supply the personal information we request, we may not be able to supply the services you request.

Collecting personal information

At all times we try to only collect the minimum amount of information we need to provide you with information you have requested, market our services or provide our services.

The main way we collect personal information about you is when you give it to us, for example:

Indirect collection

Depending on the services you request, we may indirectly collect information about you. For example, we may collect information about you from your referrals, employer or past employer (if you have supplied these details to us for this use), tenancy databases, credit checks, criminal history check (if we have told you we are doing this), government departments to cross match identification numbers, government departments to cross match property ownership details, other tenants applying under a joint tenancy application and social media platforms.

If you provide us information about another person, please make sure you have their prior consent, obtain their consent for the use of the information and let them know about this policy (for example, by sending them the link).

Social Networking, public forums and links to other websites

We may provide links to other websites, blogs or forums or use social networking services including Twitter and Facebook or provide community notice boards or comments sections on our platform (collectively called ‘public access areas’).  When you communicate with us using public access areas, we may collect your personal information. Any information you make available, including your personal information, will be available for public viewing. Even after you terminate your account with us, information you have posted on public access areas may still be viewable. By using public access areas, you agree your use is at your own risk and that we are not responsible for any information that you disclose or communicate or the consequences of that disclosure. For your own safety, we strongly recommend you never disclose personal information on public access areas.

Collecting sensitive information

Unless we have your specific consent to do so, we do not actively collect sensitive information about you. Sensitive information is information about your health, racial or ethnic origin, political opinions, religious beliefs, sexual orientation or criminal history. We will take steps to appropriately protect any sensitive information we do receive.

Collecting information about minors

Our platform is not designed for, or intended to be used by, persons under the age of 18. If you are a visitor to our platform and you are under the age of 18, we request that you do not use our platform, do not comment in any of the public access areas and do not provide your personal information. If we unintentionally collect information about a person under the age of 18 and become aware the person is a minor, we will take steps to delete that data where possible.

Testimonials

If you provide us with a testimonial, feedback or review, you give us your consent for the use of your name, image (if supplied for this purpose) and the date to be displayed on our platform or in our other marketing material, together with the content of the information that you provide. You agree we may use this information for as long as it remains relevant to our business. You also agree that we may edit your testimonial, feedback or review provided we do not change the intention of what you said (sometimes the awesome feedback we receive is too long and we only include parts of it).

Employees

If you apply to be an employee or are an employee, we will collect and store information about you that we consider to be relevant to your application or your employment. Your information will be stored on your personal file, which will be added to during the course of your employment and will include personal and non-personal information, sensitive information, information you have directly supplied as well as indirect information we have collected. You authorise us to contact any referees nominated by you for the purpose of collecting information about you. We may collect information that we do not currently need if we form the reasonable belief that we may need the information in the future.

How we use Cookies and other identifiers

We use a range of tools provided by third parties including search engine browsers and our web hosting company, to collect or view platform traffic information. These platforms have their own privacy policies. We also use cookies and session tools to improve your experience when accessing our platforms.

Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. Some platform features may not function properly without cookies.

The information collected by these tools may include the IP address of the device you are using and information about websites that IP address has come from, the pages accessed on our platform and the next website the IP address goes to. We may use the information to help to track your use of our platforms, to improve your user experience and the quality of our services. We also use cookies for targeted advertising and remarketing.  To find out how to opt out of tailored advertising please check the options available here - http://www.networkadvertising.org/choices/.

Security and overseas recipients

Your personal information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure. When we no longer require your personal information for the reason you supplied it (or a longer period if we are required by law to keep it for longer), we will take reasonable steps to securely destroy it or de-identify it. While we take reasonable care, we cannot guarantee the security of your personal information.

For some functions of our platform, electronic records and communications, we rely on third-party providers to securely process or store the information you have provided to us. For example, we use data management providers, e-sign plug ins, API’s to push information, plug-ins to remember information you have provided and pre-fill future forms, data storage, chat bot. Many of these providers process or store data outside of Australia. Where possible, we ask that data be stored in Australia, but that it not always an option. By using our services, you consent to having your personal information sent overseas. Once your information has left Australia, we cannot guarantee that it will be protected to the same standard as required under Australian privacy laws and we will not be liable for any use of your personal information once it has left Australia. If you have any concerns about any of our third-party providers, please contact us and we can direct you to a link to their privacy policy.

When you make and receive payments, our platform does not store your financial information. We use Assembly payments and you can read their privacy policy for information on how they keep your financial information secure: https://assemblypayments.com/company/policies/privacy-policy.

We use appropriate password protection for our systems, maintain security to reasonable industry standards for our platform and secure hard copy data in an area with restricted staff access.  We will not have any liability to you for unauthorised access or corruption of your personal data.

Disclosure – How we use your information

As an overview, the information that we collect about you is used for the purpose it was provided, keeping you up to date with our products and providing our services.

We may give access to the information we hold to appropriate and competent advisors or authorities for the purpose of obtaining advice, completing audits or to our trusted third-party service providers. For example, to have IT maintenance on our systems completed. We may also, in connection with the sale, transfer or merger of our platform, transfer your personal information to the buyer of the platform.

We may also use or disclose your personal information:

We may also use recorded telephone conversations for training and quality control purposes and for our own protection.

Mandatory Data Reporting

If any of your personal information is lost or accessed or disclosed by us in an unauthorised manner, whether intentionally or unintentionally, we will comply with mandatory data breach notification requirements which require us to notify any affected person within 30 days of discovering the loss or disclosure if the loss or disclosure of data is likely to result in serious harm to that person.  

Jurisdiction

This platform is managed in Australia in accordance with Australian Laws. If you live in a country with laws that do not allow the use of this platform, please do not use our platform.

EU Residents

Our services are not currently available to EU residents If you are a resident of the EU, our platform is not designed for your use, please do not provide us with your personal information. We advise that our privacy systems are not GDPR compliant and we request that you do not use our services.

Accessing and correcting your personal information

You may request a copy of the information we hold about you, which will only be provided electronically. You have the ability to make a request to amend or correct that information. If we do not agree with your requested change (for example if you request is unlawful or may detrimentally affect others), we will let you know and will keep a copy of your request and our reply with our information.  

Problems?

If you have any concerns about our use of your personal information, please write to us by email at privacy @ akora.com.au and let us know what the problem is. We will respond to your concerns within 30 days.

If you are not happy with how we manage your concerns, you can contact the Australian Privacy Commission, available at http://www.oaic.gov.au.  

Updates

We will regularly review and periodically update this policy. Updates will be posted to our platform with a new ‘last updated’ date. Please check back regularly to see if we have made any changes.

Our Contact Details

Website: www.akora.com.au

Entity: Akora Property Pty Ltd

ABN: 86 618 052 896

Address: Level 2, 11 Mounts Bay Road Perth WA 6000

Email: hello@akora.com.au

Phone: 1800 776 722